IoT Hub Pricing

Pay-as-you-go license is based on different subscription plans and represents a typical SaaS model. Each plan is usually limited by the number of devices or assets that IoT Hub instance will manage. The billing is being provided either monthly or yearly. Your credit card will be charged once per billing period, at the beginning of the corresponding period.

Perpetual fallback license is a license that allows you to use specific version of software, without an active subscription to it. Whenever you purchase a perpetual fallback license you get one year of software updates included. You can purchase additional updates if required. Typical price for one year update package is within 40% of inital license cost.

Example 1: Let's assume you purchased one license for IoT Hub v2.4 in June 2019 and received an update to IoT Hub v3.0 in May 2020. This means you can continue using this IoT Hub v3.0 instance forever. You can also migrate to different hardware without issues.

Example 2: Let's assume you purchased one license for IoT Hub v2.4 in June 2019 and received an update to IoT Hub v3.0 in May 2020. This means you can continue using this IoT Hub v3.0 instance forever. Later, in August 2020 we released v3.1. In order to get the v3.1 update, you will need to purchase an additional year of software updates for IoT Hub which will cost 1199 USD. However, you can continue using v3.0 without updates.

Yes. One of the greatest features of IoT Hub License Server is the ability to change subscription plans. Now it is as simple as that. The flow is: Subscription details — Update subscription — Choose a plan. Also there is an Update subscription button in the action icons tray.

Yes, definitely! For that purpose we made a possibility to Activate/Deactivate instance. In order to migrate between servers customer must deactivate its instance, install the software on new server and then use already existing license secret. Backup of all data from previos instance is necessary if customer wants to continue utilizing same environment after migration. Notice: license check mechanism won't allow using IoT Hub on two or more servers simultaneously (unless you purchase two instances of the same subscription plan).

Customer may cancel the subscription and purchase a perpetual license. The remain costs from terminated subscription plan (if remain) will be deducted from Total cost for the perpetual license. Keep in mind: perpetual license is non-cancelable. So, customer can not stop using perpetual license and rely on total price for any subscription plan to be decreased.

We do understand that you may need multiple edge computing services. Price reduction starts from 10 licenses. Discount tiers are as follows: 10–50 Edges — 10%, 51–100 Edges — 12%, above 100 Edges — 15% off the license cost regardless the plan.

Customer may signup on IoT Hub Cloud and get 30 days of free trial on Maker plan. 30 days of seamless experience and the newest features, except white-labeling!

As customers may see from the Purchase form, using of special coupons for discount is possible. Time after time we grant coupons to our regular customers (read newsletters), provide promo codes during events and distribute coupons to our partners.

We have clear and transparent conditions for partners. Send us a request via contact us and we will discuss with you all benefits of cooperation with IoT Hub Inc.

Customers may manage their subscription plans: update or cancel them. Once the subscription is deleted before expiration, Stripe will keep the balance. After a certain time period (about an hour) positive Amount due with the remain credits will appear in Billing section of License portal. This sum is deducted from Total fee whenever particular customer purchase a new plan or a perpetual license.

As part of evaluation process, we can give you 30 days of free trial. Please, send us your request on Contact us.

IoT Hub is a fully managed, scalable, and fault-tolerant platform for your IoT applications with combined subscription plans based on a monthly fee which already includes hosting costs.

Pay-as-you-go subscription plans include license fees only with no hosing services, which means that you have to deploy IoT Hub on an external cloud (AWS, Azure, GCP, etc), or on the local server (On-premise). This means you have to pay separately for the infrastructure and manage IoT Hub server. IoT Hub allows you to use IoT Hub platform as a service on IoT Hub enviroment.

Example: Pay as you go Prototype subscription fee is $99 comparing to Prototype subscription on IoT Hub cloud which is $149. IoT Hub Prototype subscription price differs from the Prototype plan for the self-managed license by hosting fee which included in the Cloud subscription price

The Enterprise subscription plan consists of the fixed platform cost and price per device.

The platform cost includes:

• White-labeling;
• Dedicated server instances that will scale with the number of your devices;
• Priority support;
• On-demand training and email consulting;

The price per-device starts from USD 0.01 per month and is determined based on the data points each device generates. Contact us to get a precise quote for the custom Enterprise subscription.

Yes, IoT Hub subscriptions have Entity, API and Rate limits. See subscription documentation for more details.

Data point is a key-value pair that your device telemetry messages contain. For example, the message {"temperature":42, "humidity": 60} contains two data points. Each IoT Hub subscription plan has a maximum number of data points that can be sent from all your devices per month. There are other important parameters of the subscription.

IoT Hub web interface allows you to configure your company or product logo and color scheme in 2 minutes with zero coding efforts and no service restart required. See feature documentation for more details. IoT Hub extends white-labeling feature with ability to configure own domain name easily. But currently it is not possible to connect third-party SMTP servers, notifications will be sent from our system. We plan to add this ability in future releases. See managing domain for more details.

Community support is free-of-charge option. It is a volonteering initiative, provided by our team and other IoT Hub contributors. Please, be aware that support services is one of IoT Hub Inc. business fields. Although our engineers successfully handle community support requests in their free time, this doesn't mean any obligation for IoT Hub Inc. We encourage you to read documentation, subscribe to our YouTube channel where we host the free Education course and most demanded tutorials, samples and guides.

Customer may also rely on answers from IoT Hub community on GitHub (issues page), send their queries to Q&A forum and start Stack Overflow themes.

We provide support bundles which contain server issues and application development tips. Please review IoT Hub professional support plans. Also we will add ability to buy support plan from License portal.

It means, that Edge support is not bundled to the license. For now we provide basic support for customers with more than 25 edge licenses of any type.

For StartUp, Business and Enterprise licensees as well as Perpetual licensees we provide email response on any issue within certain amount of time, if separate support agreement is not signed. Solution time depends on issue severity and may require a meeting with out team member.

Refund Policy

The License fee is non-refundable, regardless of any circumstances. Customers may manage their subscription plans: update or cancel them. Once the subscription is deleted before expiration, Stripe will keep the balance. After a certain time period (about an hour) positive Amount due with the remain credits will appear in Billing section of License portal. This sum is deducted from Total fee whenever particular customer purchase a new plan or a perpetual license.

Delivery Policy

The software is available for download and installation from our website. See Installation Guides for more details. In order to activate the software you will need to obtain the license key. Instruction how to obtain and use the license key is provided in the installation guide. See How-to get pay-as-you-go subscription or How-to get perpetual license for more details. Please contact us if you have any questions or require support.